Last week, I had a message from one of my clients complaining about their lead delivery. He almost did not want to re-order.
By looking at the client’s reports, I was able to see that their team was still processing the leads.
They were actually having one of their best months in a long time.
If I didn’t prepare and have access to my client’s data, I would have never been able to spot this issue and could have potentially lost the client.
It is so important to know your data and as much of the clients as you can: the more information, the better. You will then be able to provide proof when the fault is not your own.
Try and get your client to send a short daily or weekly report. This could even be automated, making the process easy for them.